Just a few years ago the type of functionality in Hangouts was only available to the world's richest businesses. Now it's available to any sized business, school, government agency or nonprofit. The world is changing and the nature of business is changing. Are your applications keeping up or frozen in time? Hint: It's not 2010 anymore!
If your employees are leveraging Dropbox to get work done, you should give them Dropbox. More importantly, you should control Dropbox in the same way the firm manages other technologies - email, calendaring, the phone system, laptops, project management, Word, etc.
Umzuzu is a small, bootstrapped firm in the Kansas City area. Certainly year 11 is much easier than year 1, but we never forget our roots. We understand the desire and value of the DIY projects. They can often save money, especially initially. But as we all know, DIY projects can be surprisingly complex!