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Gmail continues to gain more advanced administrative controls as Google pushes its way onto Microsoft and IBM turf. Many users and administrators know how to set up a Forward in Gmail's Settings, but you can also do this in the Google Apps Control Panel.
Access Gmail settings. You'll see an option for 'Default routing', which can also be accessed from 'Advanced settings'.
In the 'Default routing' options we'll select 'Add setting'. Then we'll add the recipient email address we to apply our action to, in this case the email address we want to forward from. We'll also want to make sure we select the radio button that applies the rule to non-recognized and recognized addresses.
Once configured, mail sent to the first recipient will be delivered to both. Leveraging the 'Default routing' settings to achieve this saves the Administrator from having to access the user's Gmail settings, especially helpful if the user is unavailable and the Administrator is not comfortable with a command line tool like Google Apps Manager (GAM).
Gmail's 'Default routing' settings are very powerful and can do much more than add additional message recipients. If you're an Administrator, they're worth checking out before you may need them. If you have any questions, please just let us know in the comments or via firstname.lastname@example.org.