Gmail had a pretty decent outage today. Regardless of information in the media, or from Google, we know pretty quickly if an issue was small or large. We work with tens of thousands of people using Gmail and they let us know when there are issues.
Today's issue was relatively brief for most people, about 20 to 30 minutes in most cases is our estimate as of this writing. While brief, it was widespread and had an impact on most of the Google Apps suite. It looks like mobile devices functioned normally throughout this period.
Transparencies of Scale refers to the transparency advantages a customer is able to achieve due to the shared multi-tenant environment, through the expansion of the community, of cloud computing.
The most valuable attribute of cloud computing is transparency. Gmail being down is frustrating but how many other services are you running that make national news when they don't work for 20 minutes? This isn't true for the other guys.
A Gmail outage is a pain and it's frustrating. But it also makes the news, offering tremendous transparency . This puts a great deal of pressure on Google to fix the issue and keep it from happening again. Destination dial tone awaits.