There has been a lot of talk these past few days about Facebook video chat which is a great new feature coming to the social networking service. If you would like to learn more you can check out their blog. There have also been a ton of articles comparing Facebook video chat with the new, currently invite only, Google+ service and more specifically a feature called Hangouts which is essentially group video chat. Regardless if Google+ is successful or not, Google Apps customers should expect to see group video chat rolled into the Business, Government and Education editions of the service in the coming months.
At Umzuzu we have been using video chat as a critical part of our communications for more than 2 years. The response to Facebook's announcement has reminded us how spoiled we are compared to many other companies. Our customers, especially those with a geographically dispersed workforce, also rely heavily on the service.
Gmail's video chat feature is available across every edition of the service so regardless if it's calling a loved one while you are on a business trip or a weekly sales meeting, video chat is available. We literally can't imagine doing business without this ability. There's just something innately "human" about face to face communication.
It's also worth mentioning that you can voice chat as well as place and receive calls to mobile phones and landlines within the U.S.